Clicks are undoubtedly important; they represent a tangible interaction between the audience and a marketer’s advertisement. Yet, solely equating ad clicks with success can be misleading. This narrow focus can lead to undervaluing the creative elements of campaigns - the very elements that foster a deeper connection with the audience and influence long-term customer behaviour.
A recent panel debate hosted by Scott Mitchell, Managing Director, Canada at Vistar Media, explored the topic of marketers prioritizing clicks at the expense of authentic connection. The panel featured Anthony Campos, Director, Media, Tim Hortons; Christy MacLeod, Chief Data & Solutions Officer, KINESSO; Markus Giesler, Schulich School of Business; and Siddharth Vishwanathan, Head of Digital Acquisition, BMO.
To truly harness the power of digital advertising, performance metrics and creative excellence go hand-in-hand. Here are five strategies the panel identified to achieve this:
Marketers often fall into the trap of focusing solely on measurable tactics from specific channels, versus a robust marketing mix. Relying solely on last-touch attribution only adds value to the final interaction before a conversion, thereby devaluing all branding and messaging touchpoints that contributed along the way. This approach risks over-investing in last mile ads, rather than the full funnel required to get consumers to that last interaction. Therefore, investing in quality creative at every stage of the buying journey is crucial. Activating omnichannel strategies enhances the connection across traditional last touch channels, such as online display, and brand building channels, such as out-of-home (OOH).
Marketing groups within an organization often chase different goals based on data presented in each stage of the marketing funnel, leading to varied messaging. For example, a retailer's brand team crafts a visually appealing campaign with a beautiful message focusing on an emotional connection to the brand's offering, driving a significant increase in awareness. The performance marketing team, however, is tasked with driving website sales conversions and uses messaging in their ads that is heavily focused on discounts and competitive pricing. While this approach simplifies strategies and drives short-terms KPIs, it can hinder cohesive storytelling needed for customer engagement. Breaking these barriers and adopting a full-funnel approach with cohesive messaging is crucial for storytelling that resonates with target audiences.
Adding a human channel like out-of-home (OOH) to the marketing strategy can be an effective way to reach consumers in moments that matter most, marrying both the "art" and the "science". With OOH brands and agencies can leverage visually compelling content and strategically place it in high-traffic areas based on data insights, ensuring maximum impact. Not only does it convey a brand story, but it also creates memorable experiences, immediate engagement and long-term brand affinity.
Let us help you create impactful campaigns that truly connect with your audience. Contact us today to discuss how OOH can take your marketing campaign to the next level.